Refund Policy

Scope of this policy

This policy applies to services provided by VKV Group, including website design and development, digital marketing, search and AI visibility, paid advertising management, social media, branding and design, and ongoing maintenance or support plans.

Where a signed proposal, quotation, order or agreement sets out different payment or cancellation terms for a specific engagement, those written terms apply to that engagement and take precedence over this general policy.

Quotes and payments

Work begins only after a written scope and quotation have been agreed. The quotation states the price, the payment schedule and what is included.

Payments are made according to the schedule in the agreed quotation. Work may be paused while an invoice is outstanding.

Cancellation before work begins

If you cancel a project in writing before any work has started and before any third-party costs have been incurred on your behalf, please contact us to discuss the payment you have made. Each request is reviewed individually against the terms of your quotation.

Cancellation during a project

Because our services involve time, skill and planning, work that has already been carried out is chargeable. If a project is stopped part-way, we will review the work completed up to the date of cancellation against the agreed scope and share a clear written account before any adjustment is discussed.

Deliverables that have been completed and handed over are not normally refundable.

Monthly plans and retainers

Ongoing plans — such as maintenance, marketing or social media management — can be cancelled in writing in line with the notice terms in your quotation. Fees for a period that has already started or been delivered are not normally refundable.

Third-party costs

Costs paid to third parties on your behalf — for example advertising spend, domain names, hosting, software licences, themes, plugins, stock assets or platform fees — are governed by those providers' own terms and generally cannot be refunded by VKV Group once they have been incurred.

Results

Rankings, traffic, leads, sales and advertising performance depend on many factors outside our control. No specific result is promised, and the absence of a particular result is not by itself a basis for a refund.

How to raise a request

Please send your request in writing with your name, the service concerned and the reason for the request. We will review it against your agreed quotation and respond in writing. Where any amount is agreed to be returned, it is paid back using the original payment method where practical.

Email: info@vkvgroup.com
Phone / WhatsApp: +91 9266-90-3231
Hours: Everyday, 10:00 AM – 6:00 PM